Privacy and Security Policy

 

Roots Chic - www.rootschic.com are committed to protecting your privacy online.  Here we explain how we collect information, what we do with it and what controls you have.

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What data we collect

 

Your personal data will be used to to provide the information, goods and services offered through our web-site to you, for billing and order fulfilment.

 

We collect personal information through the use of cookies and from the information that you send to us when you:

 

•  Visit our web-site

•  Order products

•  Create an account

•  Join our email newsletter

 

We may also monitor who uses our web-site. For example, we may collect information about you like the type of internet browser you use, the web-site from which you have come to ours and your IP address (the unique address which identifies your computer on the internet). This helps us to improve our service.

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Privacy Promise

 

Roots Chic - www.rootschic.com knows how important it is to keep your personal information (for example your email address), safe and secure online. When you give us any personal information, we will not pass it on to anybody else.

 

We promise that :

 

• We will never pass your personal details on to anyone else or for any reason.

• Any information that we collect from you is held legally.

 

We use some of your personal information to process your order and other companies help us with this (such as PayPal). We only send them the data that they need and we make sure that they keep your personal information safe and secure.

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Security

 

Account security

 

You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

 

Site security

 

Our web-site takes all steps available to us to ensure you engage in secure online shopping.

 

How to check that you are in a secure area

 

Our Checkout is one example of secure area.

 

There are two ways that you can check that the page has been encrypted and that it is safe for you to continue :

 

• A locked padlock will be shown near the top of your screen.

 

• Our web-site address, http://www.rootschic.com, will change slightly:

 

The part of the address starting with http:// will change to https://.

The 's' indicates a secure connection and this will be shown at the beginning of the address on the Address Bar (such as https://www.rootschic.com).

 

 

Phishing scams

 

Phishing scams try and trick you into giving your personal or sensitive information to a fake person - usually by an e-mail or phone call from someone pretending to be from a real company.

 

Do not share your personal information with anyone who calls and says that they are from Roots Chic. If we need to get in contact, we will e-mail you.

 

Please tell us straight way if you think someone is trying to trick you into giving them your details.

 

Your rights

 

You have the right to ask for access to the personal data which we may hold or process about you. You also have the right to ask us to correct any mistakes in your data.

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Cookie policy

 

We use cookies on our website so that you can use everything on it. - Like saving favourite products and ideas to your craft drawer and logging into your account. Cookies also help us to understand how you use our website so that we can continue to improve it.

 

Roots Chic cookies are read-only and set by our web-site. They cannot have a virus or get any personal information from your computer.

 

What are cookies?

 

Cookies are tiny text files saved on your computer when you go to some web-pages.

 

Any web-site can put cookies on your computer. But your browser (for example Internet Explorer, Google Chrome or Firefox), will only allow some cookies to protect your privacy.

 

It is usual that a cookie will contain the following :

 

•  A website address, for example - www.rootschic.com.

•  Its 'lifetime' (how long it will be held on your computer for).

•  Its value, usually a unique string of letters and / or numbers.

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First-party and third-party cookies

 

 

First-party cookies are saved to your computer by the web-site that you are on.

 

Third-party cookies are saved to your computer by a web-site that gives content to the one that you are on. So, if for example you watch a YouTube video on our web-site, YouTube may save its own cookie to your computer.

 

A web-site can only read the cookies that it makes. So, other web-sites cannot read the cookies we save to your computer and we cannot read any cookies saved by them.